Privacy Policy

Privacy Policy

This Privacy Policy describes how LUALOUKIDS LTD (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from www.lualoukids.com.

Company Information

LUALOUKIDS LTD is a company registered in the United Kingdom.
Our operations and fulfillment are managed from Dubai, United Arab Emirates.

LuaLouKids LTD

128. City Road,

London,

EC1V 2NX

UNITED KINGDOM

COMPANY NUMBER: 17200468

Website: www.lualoukids.com
Email: info@lualoukids.com

Personal Information We Collect

When you visit our website or place an order, we may collect:

  • Your name
  • Billing and shipping address
  • Phone number
  • Email address
  • Payment details
  • IP address
  • Device and browser information

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Communicate regarding your order
  • Prevent fraud and unauthorized transactions
  • Improve our website and services
  • Send marketing emails (only if you subscribed)

Payment Providers

Payments on our website are processed securely through trusted third-party payment providers such as Shopify Payments, PayPal, Klarna, iDEAL, credit card providers, and other available payment methods.

We do not store your full payment card details.

Cookies

Our website uses cookies to improve your browsing experience, analyze website traffic, and personalize content and advertisements.

By using our website, you agree to our use of cookies.

Sharing Your Information

We only share your information with trusted service providers necessary to operate our business, including:

  • Payment providers
  • Shipping carriers
  • Website hosting providers
  • Marketing and analytics services

We never sell your personal information to third parties.

Data Retention

We keep your information only as long as necessary for:

  • Legal obligations
  • Tax and accounting purposes
  • Order processing and customer service

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing communications

To request any of these actions, please contact us at:
info@lualoukids.com

Marketing Emails

If you subscribe to our newsletter, you may receive promotional emails from us. You can unsubscribe at any time by clicking the unsubscribe link in our emails.

Security

We take reasonable measures to protect your personal information and keep our website secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

Contact

For questions regarding this Privacy Policy, please contact:

info@lualoukids.com